I've worked in the retail world for blinkin' ages now, and if there's one thing i've learned (learnt?), it's that customer service is the most important thing. I also think that this translates to day to day life. What I mean is that if someone asks me to do something or asks me a question, then I will do my best to respond to that, in a fairly prompt way.
Example a. I get an email from someone i've never met and who lives in another country, but has read the blog and wants to offer me some encouragement.
what do I do? I read the e-mail, and reply saying thanks very much for taking the time out to offer your support. And I genuinely mean it.
Example b. I get an e-mail from someone asking if we will stock their book when we open. It is about Llama Farming in Stockport
what do I do? I reply saying thanks for the e-mail, but to be honest it probably isn't our market. I may suggest they get in touch with Llama farms or a bookshop in Stockport.
OK, so I've been sending a few e-mails recently to various people letting them know about our bold and exciting venture (opening a bookshop in Wood Green), and wondering if they could help in anyway or if they knew someone who could. I've done my best to send these to people who I genuinely think are appropriate. I'm sure they're all much busier than me, but the response i'm getting is a little thin on the ground. Thanks to all those people who have replied, even if it was a 'no, but good luck' type of thing.
Am I deluded in thinking that I should get a reply from more than 10% of the people I e-mailed, or is the 'delete, delete, delete' function one that is to be expected, and i'm just an annoying little twat, who should just shut up, and stop sending e-mails.
I realise that when my Mum reads this she'll be on the phone straight away telling me that I never return her text messages, and that I still haven't sent my Auntie a thankyou letter for my birthday, but I really mean to do it soon.