Thanks to everyone for the support. It really does help.
9.00am I have a sore head, but a strong heart. Tim told me that if necessary he would take a train to Leeds today to pick up this document, but let's hope we don't have to do that.
We have alternative fax numbers around London to give out if we have to and there are a couple of other options (before a train journey) that we'll try if this doesn't work.
I'll try and keep you informed as we 'progress'